Hiro Career Staff Co., Ltd. (hereinafter referred to as "Our Company") recognizes that the protection of personal information is an important responsibility, and has established a personal information management system based on our corporate philosophy and the following policy, and manages it appropriately.
[Privacy Policy]
1. Acquisition of Personal Information
In the course of our business operations, we may collect personal information and personal-related information to the extent necessary to achieve the following purposes of use. We will collect personal information after clarifying the purpose of use, and will only use personal information within the scope of those purposes.
2. Provision of Personal Information to Third Parties
Our Company will not provide personal information to any third party without the prior consent of the individual, except when such disclosure or provision is permitted by laws and regulations, or when outsourcing within the scope necessary to achieve the purpose of use.
3. Disclosure and Correction of Personal Information
Individuals may request the disclosure, addition, correction, deletion, suspension of use, or suspension of provision to third parties of their personal information provided to Our Company.
4. Compliance with Laws and Regulation
Our Company complies with laws, national guidelines, and other regulations regarding the handling of personal information, as well as any subsequent amendments to them.
5. Safety Management Measures and Continuous Improvement Personal Information
Our Company takes necessary and appropriate safety management measures to prevent leakage, loss, or damage of personal information. In addition, Our Company continually reviews and improves its system for protecting personal information. In the event of any incident, prompt corrective measures will be taken.
6. Inquiries and Complaints
Our Company will respond promptly to any inquiries or complaints regarding personal information under its control.
Established: March 1, 2007
Revised: October 1, 2018
Revised: March 25, 2022
Revised: October 1, 2024
Hiro Career Staff Co., Ltd. Representative Director: Hiroyuki Usuzawa
[Handling of personal information]
Hiro Career Staff Co., Ltd. (hereinafter referred to as "Our Company") establishes these Terms to ensure the proper handling and management of personal information and other related data obtained from users of the services provided by Our Company (hereinafter referred to as "Our Company’s Services"), in accordance with these Terms and Our Company’s Privacy Policy.
1. Name of the Company Collecting Personal Information
Hiro Career Staff Co., Ltd.
2. Personal Information Protection Manager and Contact Information
Hiro Career Staff Co., Ltd. Head Office Administration Division Manager
E-mail：iwate@care-staff.co.jp
3. Purpose and Scope of Use of Personal Information
Our Company specifies the purposes for which personal information will be used as outlined below and will collect and use such information only to the extent necessary to achieve these purposes.
If Our Company is unavoidably required to collect or use personal information for purposes other than those stated below, it will notify the user in advance and obtain their consent before doing so.
Personal information obtained by Our Company will be used only within the scope of the following purposes:
(1) Providing services to users of our services and personal authentication for member services
(2) Providing personal information to companies (including individuals; the same applies below) using our services based on the user's consent
(3) Sending communications, e-mail newsletters, surveys, various notices, etc. in connection with the use of our services
(4) Providing personnel and labor management and employee benefits
(5) Analyzing attribute information, device information, location information, behavioral history, etc. obtained by our company to understand users' hobbies and interests, etc., and distributing and displaying advertisements, content, etc. based on the results of the analysis
(6) Conducting monitoring and interviews, etc.
(7) Carrying out tasks necessary to provide our services and respond to inquiries from users
(8) Contacting, shipping, and awarding campaigns and prize winners
(9) Providing information and providing employment and career change support services
(10) Improving services, developing new services, investigating and analyzing usage status, or marketing
(11) Using information about users' behavior, gender, and other personal information within our services and on our website to the extent that individuals cannot be identified
(12) Creation and use of statistical information regarding our services to the extent that individuals cannot be identified. In this case, the copyright of the statistical information belongs to our company
(13) Providing information as marketing materials to our listed companies, business partners, and other third parties within the scope that does not allow for the identification of individuals
(14) Sending various surveys and campaign information from our company and our group companies, to accept applications, to contact winners, to send gifts, etc.
(15) Contacting and providing information to participants of events, seminars (including video viewing, the same applies below), or communities and courses hosted by our company, as well as analyzing and managing necessary data after the events
(16) Investigating and confirming prohibited activities (applications, information provision, and registrations for commercial purposes, falsehoods, pranks, etc.)
(17) Confirming safety in the event of a disaster or making any other necessary contact in an emergency
(18) When it is necessary to carry out other business related to or incidental to the above business.
4. Provision of Personal Information to Third Parties
As a general rule, we will not provide personal information to third parties without the user's consent, except when required by law or permitted by law, such as when entrusting personal information to the extent necessary to achieve the purpose of use.
5. Requests for Disclosure, Correction, and Inquiries Regarding Retained Personal Information
Upon request from the individual concerned, Our Company will respond to requests made through the contact point below regarding the retained personal information held by Our Company.
Such requests may include notification of the purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, and suspension of provision to third parties (collectively referred to as “Disclosure, etc.”).
Please note that deletion or suspension of use of personal information may make it impossible to continue receiving certain services.
Additionally, Our Company may not be able to accommodate requests for Disclosure, etc. in the following cases:
(1) When there is a risk of harm to the life, body, property, or other rights and interests of the user or a third party;
(2) When there is a risk of significant hindrance to the proper execution of Our Company’s business operations; or
(3) When the request is expected to violate applicable laws or regulations.
(Requests by Postal Mail)
Please fill in the required information on the Request Form for Disclosure, etc. and send it together with the specified supporting documents to the address below by registered mail, simplified registered mail, or any other traceable delivery method.
The Request Form for Disclosure, etc. can be obtained upon inquiry.
To prevent fraudulent claims such as impersonation, Our Company will verify the identity of the requester by requiring identification documents or other reasonable means.
If all required identification criteria set by Our Company are met, the Company will regard the request as having been made by the user themselves and respond accordingly.
However, even if the request is made by a third party who has obtained the user’s personal information or identification documents without authorization, Our Company shall not be liable for any damages incurred by the user due to such response, unless caused by Our Company’s willful misconduct or gross negligence.
Users are requested to exercise due care in managing their personal information.
<Contact Address for Requests for Disclosure, Correction, Deletion, etc., and Inquiries/Complaints Regarding Personal Information>
〒020-0026 1F Da Vinci Building, 3-41 Kaiunbashi-dori, Morioka City, Iwate Prefecture, Japan
Hiro Career Staff Co., Ltd. Head Office Administration Division
E-mail：iwate@care-staff.co.jp
6. Voluntariness
If you do not enter required fields on our service forms, you may not be able to receive the service. Furthermore, if you do not enter optional fields, the functionality of the service may be limited. In principle, only the user himself/herself can confirm, change, add, or delete the personal information registered in our service by following the prescribed procedures.
However, we may not comply with confirmation, change, addition, or deletion requests if there is a risk of harm to the life, body, property, or other rights or interests of the user or a third party, if it significantly interferes with the provision of the service, or if it violates laws and regulations.
7. Outsourcing of Personal Information
To smoothly achieve the purposes of use, Our Company may outsource all or part of its business operations and provide the necessary personal information to subcontractors.
When outsourcing, Our Company will exercise necessary and appropriate supervision over the subcontractors, including oversight of any further subcontracting.
8. Joint Use of Personal Information
Our Company may jointly use personal information with group companies, affiliated companies, and other related entities to provide comprehensive services to users.
In such cases, Our Company will clearly specify the purpose of use, the data items, the scope of users, and the person responsible for management, and will notify or make this information publicly available.
Our Company will also ensure thorough safety management among all parties involved in joint use.
(1) Items of Personal Data
The personal data held by Our Company includes, but is not limited to:
Name, address, telephone number, email address, gender, date of birth;
Inquiry content, usage details of apps or other services, location information;
Business card information (including company name, department, title, and any information readable from a business card);
Other information provided to Out Company by the user through in-person interactions, phone calls, websites, emails, apps, or third-party provision;
Information provided via website estimates, inquiries to the call center, or similar channels.
This excludes information directly related to business transactions, but may include any data provided to Our Company regardless of the transaction status.
(2) Scope of Group Companies for Joint Use
HIRO Global Holdings Group Co., Ltd.
9. Handling of Informative Data on This Website
Our Company collects and uses users’ informative data in accordance with Our Company’s “Privacy Policy” for purposes such as advertising and service improvement.
External Transmission of Informative Data
Our Company’s services collect user-related information (user information) using cookies and other device identifiers (informative data) to enhance the user’s web experience, display personalized content and advertisements, and improve the services through access analysis.
Collected user information may be transmitted to external service providers. For details regarding the names of external providers, the services they provide, the types of user information transmitted, and the purposes of such transmission, please refer to the detailed information provided separately.
■ Opt-Out
Users can reset (opt-out) the collection of user information obtained through Our Company’s services using one of the following methods:
■ Opt-Out via Website
If you wish to opt-out of transmitting informative data to external providers, please follow the instructions provided on the websites of each provider. For the opt-out pages of external providers, please refer to the attached document.
■ Resetting Cookies
By deleting or rejecting cookies in your browser, the association with previously collected user information will be removed.
After deleting cookies, user information collection will resume when you use the website again.
Please note that deleting or rejecting cookies may restrict or limit access to some or all services.
■ Resetting Advertising Identifiers on Smartphones
By resetting the advertising identifier on your smartphone by following the instructions on the OS provider's website below, the association with user information collected on the device up to that point will be deleted. Please note that if you use each site after deleting the advertising identifier, the collection of user information will begin again.
OS Provider Websites:
・Apple Inc.
・Google LLC
10. Policy on the Handling of Informative Data (Personal-Related Information)
Our Company collects and uses informative data from users of its services (hereinafter referred to as “users”) through websites and applications to provide more appropriate and beneficial services, including advertising.
Our Company establishes the following basic policy regarding the handling of informative data and is committed to the proper acquisition and use of such data across the entire organization.
With respect to informative data, the methods of collection, purposes of use, and provision to third parties are determined for each service. In cases where foreign laws or regulations provide special provisions, Our Company will handle the data in accordance with such laws or regulations.
In its services, Our Company may use technologies such as cookies and advertising IDs to collect information about user attributes and behavioral history for purposes such as improving website operability and convenience, obtaining statistical information about access patterns, and optimizing advertising effectiveness.
The use of these technologies does not result in the collection of personal information that users have not voluntarily provided.
Users may refuse to allow cookies via their browser settings; however, doing so may prevent the use of required functions such as login. For more details about cookies, behavioral targeting advertisements, and opt-out procedures, please refer to the External Transmission Policy.
■ Definition of Informative Data
“Informative Data” refers to information related to an individual obtained when a user accesses Our Company’s services via devices such as computers or mobile phones, or through direct contact such as seminars, that cannot be used to identify a specific individual.
Examples include:
・ Usage environment
・ Attribute information
・ Location information
・ Usage history information
・ Device identifiers (e.g., cookies)
・ Advertising identifiers
・ Advertisement-related information
・ Research panel data
11. Safety Management Measures for Personal Information
Our Company implements necessary and appropriate safety management measures to prevent the leakage, loss, or damage of personal information and continually works to improve these measures. In the event of an incident, Our Company will promptly take corrective actions.
In the event of an incident, Our Company will promptly take corrective actions.
12. Management of Personal Information by Third-Party Business Partners
Personal information provided to third parties, such as business partners, Our Company’s banking partners, or other client companies, based on the user’s consent, will be managed under the responsibility of each respective third-party recipient.
13. Purpose of Use of Publicly Available Personal Information
Our company obtains personal information from corporate websites, telephone directories, directories, official gazettes, and other commercially available directories. This personal information is used to introduce our services. When using this personal information to access an individual, we will notify the individual of the purpose of use, acquisition method, etc., and obtain the individual's consent.
Furthermore, when acquiring personal information directly from an individual, we will notify the individual of the purpose of use at the time of acquisition and obtain their consent.
14. Accuracy of Personal Information
Our Company strives to accurately process the personal information provided by users.
However, users are responsible for ensuring that the personal information they provide is accurate and up-to-date.
15. Disclaimer
Our Company shall not be liable for the collection of personal information by third parties in the following cases:
(1) When users voluntarily disclose personal information to third parties;
(2) When personal identification is possible from information entered into Our Company’s services by the user or by someone other than the user;
(3) When personal information is provided to or used by third parties on external websites linked from Our Company’s services;
(4) When information that allows identification of the user (such as ID or password) is obtained by someone other than the user.
16. Changes to the Personal Information Handling Policy
Unless otherwise required by law, Our Company may change these Personal Information Handling Regulations at any time.
End
Established: October 1, 2018
Revised: March 25, 2022
Revised: October 1, 2024
